Using think-aloud and psychometrics to explore users?experience with a news Web site

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• 作者：Gabor Aranyi ; ^{G.Aranyi@tees.ac.uk} ; Paul van Schaik¹ ; ^{P.Van-Schaik@tees.ac.uk} ; Philip Barker² ; ^{P.G.Barker@tees.ac.uk}
• 关键词：Interaction experience ; Online news ; Think-aloud ; Psychometrics
• 刊名：Interacting with Computers
• 出版年：2012
• 出版时间：March, 2012
• 年：2012
• 卷：24
• 期：2
• 页码：69-77
• 全文大小：342 K

文摘

The present study is part of a research programme that aims to develop and test a psychological model of end-users?experience with news sites. An exploratory study of interaction experience with a news Web site was conducted. An online questionnaire was used to collect information on demographics, Internet-use and news-site use behaviour of users of a particular news site, and to recruit participants for a think-aloud study. The protocol analysis of screen-capture and audio recordings of participants, who used a news site while thinking aloud, yielded five categories of experience: impression, content, layout, information architecture and diversion. These categories are regarded as spontaneous, self-reported aspects of users?experience with a news site. A set of interaction-experience questionnaires revealed significant differences between regular users and non-users of a news site. Correlation and regression analyses demonstrated support for Hassenzahl¡¯s model of interaction experience. The study presents a first attempt to empirically investigate the aspects of interaction experience in relation to online news sites.