Communication during radiation therapy education sessions: The role of medical jargon and emotional support in clarifying patient confusion

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• 作者：Lena Schnitzler^a ; ^b ; Sian K Smith^b ; ^{sian.smith@unsw.edu.au} ; Heather L Shepherd^c ; Joanne Shaw^c ; Skye Dong^c ; Delesha M Carpenter^d ; Frances Nguyen^e ; Haryana M Dhillon^f
• 关键词：Medical jargon ; Communication ; Radiation therapy ; Radiation therapy education sessions ; Radiation therapist ; Cancer ; Health literacy
• 刊名：Patient Education and Counseling
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：100
• 期：1
• 页码：112-120
• 全文大小：590 K
• 卷排序：100

文摘

We examined the communication exchange during radiation therapy psycho-education sessions. Patients expressed uncertainty about their treatment plan schedule, the efficacy of treatment and how the treatment machines worked. Patients sought clarification by asking for explanation or repetition of information. RTs used analogies, visual prompts and reassurance to support understanding. Identifying patients’ misconceptions and verifying patient understanding is important.