Using Quality Improvement Methods to Improve Patient Experience

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• 作者：Jeff D. Jensen ; MD^a ; ^{jjense22@jhmi.edu} ; Lisa Allen ; PhD^b ; Robert Blasko ; BS ; RT(R)(CT)^b ; Paul Nagy ; PhD^c
• 关键词：Radiology ; patient experience ; patient satisfaction ; quality improvement ; clinical outcomes
• 刊名：Journal of the American College of Radiology
• 出版年：2016
• 出版时间：December 2016
• 年：2016
• 卷：13
• 期：12
• 页码：1550-1554
• 全文大小：135 K
• 卷排序：13

文摘

Patient experience is an important component of the overall medical encounter. This paper explores how patient experience is measured and its role in radiology, including its impact on clinical outcomes and reimbursement. Although typically applied to safety and clinical outcomes, quality improvement methodology can also be used to drive improvement efforts centered on patient experience. Applying an established framework for patient-centered care to radiology, this paper provides a number of examples of projects that are likely to yield significant improvement in patient satisfaction measures.