Lessons Learned From Two Decades of Patient- and Family-Centered Care in Radiology, Part 2: Building a Culture

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• 作者：James V. Rawson ; MD^a ; ^{jrawson@augusta.edu} ; Layne Mitchell ; MBA ; RT(R)(CT)^b ; Lewis Golden ; RT(R)^c ; Alisa Murdock ; RT(R)(CT)(M)(QM)^c ; G. Rebecca Haines ; CAE^d
• 关键词：Patient- and family-centered care ; patient-centered design ; patient experience ; patient satisfaction ; radiology ; Imaging 3.0
• 刊名：Journal of the American College of Radiology
• 出版年：2016
• 出版时间：December 2016
• 年：2016
• 卷：13
• 期：12
• 页码：1560-1565
• 全文大小：115 K
• 卷排序：13

文摘

As reimbursements are increasingly linked to patient experience, physicians and hospitals will need to find ways to incorporate patient and family input into operational decisions. Rather than starting from the beginning, health systems could learn from practitioners who have been experimenting in this space and are willing to share their experience. The authors share lessons learned from two decades of experience incorporating patient and family advisers into the clinical operation of a radiology department and the resulting culture change. Radiology and radiologists can incorporate principles of patient- and family-centered care into clinical operations without loss of productivity.