Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives
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- 作者：Jia Li jiali@ecust.edu.cn" class="auth_mail" title="E-mail the corresponding author ; Minghui Liu lmh1020lmh@163.com" class="auth_mail" title="E-mail the corresponding author ; Xuan Liu ; xuanliu@ecust.edu.cn" class="auth_mail" title="E-mail the corresponding author
- 关键词：Knowledge management ; Knowledge management systems ; User resistance ; Status quo bias ; Inertia
- 刊名：Computers in Human Behavior
- 出版年：2016
- 出版时间：December 2016
- 年：2016
- 卷：65
- 期：Complete
- 页码：189-200
- 全文大小：686 K
文摘
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The status quo bias perspective is employed to investigate the KMS resistance phenomenon.
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The moderating effect of inertia is examined in the status quo bias framework.
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Inertia is a second-order construct that consists of affective, behavior and cognitive inertia.
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Loss aversion, transition costs, social norms have positive effects on KMS resistance intention.
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Inertia positively moderates the impact of status quo bias on KMS resistance intention.