Multi-criteria analysis model to evaluate transport systems: An application in Florianópolis, Brazil

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• 作者：Samuel Borges Barbosa^a ; ^{osamuelbarbosa@gmail.com} ; Marcelo Gitirana Gomes Ferreira^b ; ^{marcelogitirana@gmail.com} ; Elton Moura Nickel^b ; ^{eltonnickel@gmail.com} ; Jorge Alcides Cruz^c ; ^{jalcluz@bol.com.br} ; Fernando Antô ; nio Forcellini^a ; ^{forcellini@deps.ufsc.br} ; Jé ; ssica Garcia^d ; ^{jessica.sgarcia@outlook.com} ; José ; Baltazar Salgueirinho Osó ; rio de Andrade Guerra^d ; ^{baltazar.guerra@unisul.br}
• 关键词：Public transport analysis ; Multi-criteria analysis ; Public transport service
• 刊名：Transportation Research Part A: Policy and Practice
• 出版年：2017
• 出版时间：February 2017
• 年：2017
• 卷：96
• 期：Complete
• 页码：1-13
• 全文大小：2240 K
• 卷排序：96

文摘

Urban mobility via public transport is currently one of the major challenges facing policymakers and residents. The increasing demand for transport, the growing number of vehicles on the road, and the improvement of road infrastructure in large cities are some of the trends that need to be addressed by government agencies and society as a whole. Public transport services should play an important role, providing high quality services for users, being more attractive to potential users, and providing an efficient use of urban space. However it is necessary to understand how users evaluate the available services by evaluating the objective and subjective aspects involved in the perception of service quality. The present study aims to develop a multi-criteria model to assess urban public transport, with an approach centered on user perceptions. Through the use of multi-criteria evaluation, it is possible to identify the objective and subjective factors that determine a user’s opinion of the service, enabling improvements. The study is applied in a specific transport system, the Integrated Public Transport System (SIT), implemented in Florianópolis and other Brazilian cities.