Modeling technical and service efficiency

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• 作者：Efthymios Tsionas^a ; ^{m.tsionas@lancaster.ac.uk} ; A. George Assaf^b ; ^{assaf@isenberg.umass.edu} ; David Gillen^c ; ^{david.gillen@sauder.ubc.ca} ; Anna S. Mattila^d ; ^asm6@psu.edu
• 关键词：Service efficiency ; Technical efficiency ; Output distance function ; U.S. airlines ; Bayesian analysis ; Markov chain Monte Carlo
• 刊名：Transportation Research Part B: Methodological
• 出版年：2017
• 出版时间：February 2017
• 年：2017
• 卷：96
• 期：Complete
• 页码：113-125
• 全文大小：637 K
• 卷排序：96

文摘

We introduce a new model for measuring service efficiency and technical efficiency using Bayesian frontier methods. We illustrate our model with an application in the US airline industry. We discuss the determinants of bad outputs. We found high correlation between service inefficiency and consumer satisfaction.