How airlines learn from airline accidents: An empirical study of how attributed errors and performance feedback affect learning from failure

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• 作者：Euisin Kim^a ; ^{eskim8@khcu.ac.kr} ; Mooweon Rhee^b ; ^{mooweon@yonsei.ac.kr}
• 关键词：Organizational learning ; Learning from airline accidents ; Learning from failure ; Attribution theory ; Performance feedback ; Internal attribution ; Performance relative to aspiration level
• 刊名：Journal of Air Transport Management
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：58
• 期：Complete
• 页码：135-143
• 全文大小：364 K
• 卷排序：58

文摘

This research examined whether airlines learn more from internally or externally attributed causes of airline accidents. The greater the proportion of internally attributed causes is, the more likely it is that an airline will learn. Airlines performing below their aspiration levels are more likely to learn from internally attributed causes of accidents. We conducted this investigation by collecting data from the U.S. National Transportation Safety Board (NTSB) database. Our research findings provide implications for future studies that discuss the factors affecting organizational learning.