A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

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• 关键词：Virtual agent ; Embodied conversational agent ; Virtual human ; Persuasive technology ; ehealth
• 刊名：Lecture Notes in Computer Science
• 出版年：2017
• 出版时间：2017
• 年：2017
• 卷：10171
• 期：1
• 页码：43-54
• 丛书名：Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors
• ISBN：978-3-319-55134-0
• 卷排序：10171

文摘

This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.