Assessing the performance of centralized waiting lists for patients without a regular family physician using clinical-administrative data

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• 作者：Mylaine Breton ; Mélanie Ann Smithman ; Astrid Brousselle…
• 关键词：Unattached patients ; Centralized waiting lists ; Performance ; Balanced Scorecard
• 刊名：BMC Family Practice
• 出版年：2017
• 出版时间：December 2017
• 年：2017
• 卷：18
• 期：1
• 全文大小：1492KB
• 刊物主题：General Practice / Family Medicine; Primary Care Medicine;
• 出版者：BioMed Central
• ISSN：1471-2296
• 卷排序：18

文摘

BackgroundWith 4.6 million patients who do not have a regular family physician, Canada performs poorly compared to other OECD countries in terms of attachment to a family physician. To address this issue, several provinces have implemented centralized waiting lists to coordinate supply and demand for attachment to a family physician. Although significant resources are invested in these centralized waiting lists, no studies have measured their performance. In this article, we present a performance assessment of centralized waiting lists for unattached patients implemented in Quebec, Canada.