An algorithm for systematic integration of information technology management processes using event-driven process chains and business process model notation.

详细信息   

• 作者：Brady ; Michael S.
• 学历：Master
• 年：2013
• 导师：Wang,Hsueh-Ming,eadvisorMock,Kenrickecommittee memberPiccard,LuAnnecommittee member
• 毕业院校：University of Alaska Anchorage
• Department：Science Management.
• ISBN：9781303281839
• CBH：1542715
• Country：USA
• 语种：English
• FileSize：4954189
• Pages：94

文摘

Information Technology (IT) managers have spent millions of dollars implementing IT governance,IT project management,enterprise architecture,and IT operations management programs with mixed results. IT organizations continue to struggle to meet expectations of their parent organizations and their own management. Organizations that integrate these processes may increase organizational efficiency. This thesis proposes an algorithm to integrate IT management processes. The proposed algorithm leverages well-known,simple-to-use tools to provide insights into the relationships among the processes,identifies specific points of integration,and models future-state processes. The algorithm is applied to a case study organization and the results simulated. From the results,there does appear to be an opportunity to increase efficiency by integrating IT management processes using the algorithm.