基于用户感知的公共图书馆服务平台电子资源功能分析
|
摘要
根据国外图书馆所采用的服务平台类型及其市场格局,文中分析了外国公共图书馆服务平台应用过程中的相关经验与调研分析结果。研究结果表明:公共图书馆对Alma电子资源管理与整体功能都形成很高的认可度,WMS对于客户服务与用户的忠诚度方面都具有出色的表现,Sierra的优势是进行资源管理。Alma最擅长进行电子资源管理,总体发展势头非常强劲。Alma通过系统完成任务的比例最高,达到了35%,WMS的比例最小,只有19%; WMS对于系统外的任务完成比例达到了47%的较高程度,此外约16%的WMS用户调查结果是"不适用"。进入评估续订资源阶段后,所有服务平台对系统任务的完成比例都较低。
According to the service platforms adopted by foreign libraries and market pesttern of them,relevant experiences and research results in the application process of foreign public library service platform are analyzed. The results show that public libraries have high recognition of Alma's electronic resource management and overall functions,WMS has excellent performance in customer service and user loyalty,and Sierra has the advantage of resource management. Alma is the best at managing electronic resources,and strong momentum of development. Alma has the highest rate of completing tasks through the system,at 35%,while WMS has the lowest rate,at 19%. WMS achieved a high completion proportion of task outside the system,at 47%,and about 16% of WMS user survey results were " not applicable". After entering the evaluation renewal resource phase,all the service platform have a low completion rate of system tasks.
According to the service platforms adopted by foreign libraries and market pesttern of them,relevant experiences and research results in the application process of foreign public library service platform are analyzed. The results show that public libraries have high recognition of Alma's electronic resource management and overall functions,WMS has excellent performance in customer service and user loyalty,and Sierra has the advantage of resource management. Alma is the best at managing electronic resources,and strong momentum of development. Alma has the highest rate of completing tasks through the system,at 35%,while WMS has the lowest rate,at 19%. WMS achieved a high completion proportion of task outside the system,at 47%,and about 16% of WMS user survey results were " not applicable". After entering the evaluation renewal resource phase,all the service platform have a low completion rate of system tasks.
引文
[1]张曼,李露芳,肖花.自媒体环境下面向文化功能的公共图书馆服务模式构建[J].河北科技图苑,2018,31(4):8-13.
[2]王颖纯,贺新乾,刘燕权.公共图书馆移动服务现状与东中西部对比分析研究[J/OL].图书馆,2018(7):97-102,108.
[3]黄惠兰.公共图书馆信息化领导力理论模型与评价指标研究[J/OL].图书馆学刊,2018(4):1-9.
[4]张晓青.国内图书馆移动服务存在的问题及对策——基于“985”公共图书馆移动服务平台的调查分析[J].情报理论与实践:1-8.
[5]王蓉.基于云计算平台的公共图书馆借阅信息管理系统[J].现代电子技术,2018,41(13):182-186.
[6]吉宇宽.图书馆移动阅读资源建设与服务中的著作权侵权控制研究[J/OL].图书馆论坛,2019:1-7.
[7]张际.万物互联背景下图书馆服务新业态[J].图书馆学刊,2018,40(3):107-109,124.
[8]邓倩.重庆公共图书馆微信公众平台现状调查与分析[J].图书馆研究,2018,48(3):107-110.
[2]王颖纯,贺新乾,刘燕权.公共图书馆移动服务现状与东中西部对比分析研究[J/OL].图书馆,2018(7):97-102,108.
[3]黄惠兰.公共图书馆信息化领导力理论模型与评价指标研究[J/OL].图书馆学刊,2018(4):1-9.
[4]张晓青.国内图书馆移动服务存在的问题及对策——基于“985”公共图书馆移动服务平台的调查分析[J].情报理论与实践:1-8.
[5]王蓉.基于云计算平台的公共图书馆借阅信息管理系统[J].现代电子技术,2018,41(13):182-186.
[6]吉宇宽.图书馆移动阅读资源建设与服务中的著作权侵权控制研究[J/OL].图书馆论坛,2019:1-7.
[7]张际.万物互联背景下图书馆服务新业态[J].图书馆学刊,2018,40(3):107-109,124.
[8]邓倩.重庆公共图书馆微信公众平台现状调查与分析[J].图书馆研究,2018,48(3):107-110.