环保绩效体验、政府信任与城市环境公共服务满意度——基于上海市的实证调研
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摘要
基于2018年上海市调查数据,实证分析了环保绩效体验、政府信任对城市居民环境公共服务满意度的影响。研究发现,地方政府信任和环保绩效体验对城市居民的环境公共服务满意度具有显著的正向影响,中央政府信任对城市居民的环境公共服务满意度没有显著影响。进一步的分析证实,污染情况感知在地方政府信任与环境公共服务满意度之间以及环保绩效体验与环境公共服务满意度之间均发挥了不完全的中介作用。要提升城市居民环境公共服务满意度,政府既要加大城市环境治理力度,不断提升环境保护绩效,以提高居民的环保绩效体验,也要加强政府与居民之间的沟通与协作,以增强居民对地方政府的信任度。
Based on the 2018 Shanghai survey data, this paper empirically analyzes the impact of environmental performance experience and government trust on urban residents' environmental public service satisfaction. Results show that trust toward the central government has no significant impact on the environmental public service satisfaction of urban residents. Local government trust and environmental performance perception have a significant positive impact on urban residents' environmental public service satisfaction. Further analysis confirms that the perception of pollution has played an incomplete mediating role between local government trust and environmental public service satisfaction, as well as between environmental performance perception and environmental public service satisfaction. To improve the satisfaction of urban residents' environmental public services, the government must not only strengthen urban environmental governance, continuously improve environmental performance, so as to improve residents' environmental performance experience, but also strengthen communication and collaboration between government and residents to enhance residents' trust in local government.
Based on the 2018 Shanghai survey data, this paper empirically analyzes the impact of environmental performance experience and government trust on urban residents' environmental public service satisfaction. Results show that trust toward the central government has no significant impact on the environmental public service satisfaction of urban residents. Local government trust and environmental performance perception have a significant positive impact on urban residents' environmental public service satisfaction. Further analysis confirms that the perception of pollution has played an incomplete mediating role between local government trust and environmental public service satisfaction, as well as between environmental performance perception and environmental public service satisfaction. To improve the satisfaction of urban residents' environmental public services, the government must not only strengthen urban environmental governance, continuously improve environmental performance, so as to improve residents' environmental performance experience, but also strengthen communication and collaboration between government and residents to enhance residents' trust in local government.
引文
[1] 习近平.决胜全面建成小康社会夺取新时代中国特色社会主义伟大胜利——在中国共产党第十九次全国代表大会上的报告 (2017年10月18日)[N].人民日报.2017-10-28(1).
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[15] 赵霞,朱巧楠.农户对农村环境的满意度及影响因素研究——基于1080个农户调研数据的计量分析[J].河北大学学报(哲学社会科学版),2014(1):32-37.
[16] 胡荣.中国人的政治效能感、政治参与和警察信任[J].社会学研究,2015(1):76-96+243.
[17] Ferrer-I-Carbonell,A,& Frijters,P.How Important is Methodology for the Estimates of the Determinants of Happiness?[J].Economic Journal,2004,114(497):641-659.
[18] 王昌海.中国自然保护区给予周边社区了什么?——基于1998～2014年陕西、四川和甘肃三省农户调查数据[J].管理世界,2017(3):63-75.
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[20] Williams R.Understanding and Interpreting Generalized Ordered Logit Models[J].The Journal of Mathematical Sociology,2016,40(1):7-20.
[21] 何艳玲,郑文强.“留在我的城市”——公共服务体验对城市归属感的影响[J].同济大学学报(社会科学版),2016(1):78-86+103.
[22] Baron R M,Kenny D A.The Moderator-mediator Variable Distinction in Social Psychological Research:Conceptual,Strategic,and Statistical Considerations[J].Journal of Personality and Social Psychology,1986,51(6):1173-1182.
[2] 王虹燕,李杰.城市环境客观绩效对公众满意度的影响关系及改进策略研究[J].现代城市研究,2017(3):85-89.
[3] 党云晓,余建辉,张文忠,李业锦,谌丽,湛东升.环渤海地区城市居住环境满意度评价及影响因素分析[J].地理科学进展,2016(2):184-194.
[4] 甘行琼,张晓伟.财政分权影响环境公共服务满意度的实证分析[J].湖南社会科学,2017(3):98-106.
[5] 王虹燕,李杰.城市环境客观绩效对公众满意度的影响关系及改进策略研究[J].现代城市研究,2017(3):85-89.
[6] 卢春天,洪大用.公众评价政府环保工作的影响因素模型探索[J].社会科学研究,2015(2):108-115.
[7] Miller,Arthur H.Political Issues and Trust in Government:1964–1970[J].American Political Science Review,1974,68(3):951–972.
[8] MacKerron G,Mourato S.Life Satisfaction and Air Quality in London[J].Ecological Economics,2009,68(5):1441-1453.
[9] 朱迪.市场竞争、集体消费与环境质量——城镇居民生活满意度及其影响因素分析[J].社会学研究,2016(3):193-217+246.
[10] 王欢明,诸大建,马永驰.中国城市公共服务客观绩效与公众满意度的关系研究[J].软科学,2015(3):111-114.
[11] 王虹燕,李杰.城市环境客观绩效对公众满意度的影响关系及改进策略研究[J].现代城市研究,2017,
[12] 李文彬,赖琳慧.公众满意度与政绩有关系吗?[J].华东经济管理,2016(5):153-159.
[13] 郑建君.政治参与、政治沟通对公共服务满意度影响机制的性别差异——基于6159份中国公民调查数据的实证分析[J].清华大学学报(哲学社会科学版),2017(5):164-171+199.
[14] 倪星,李佳源.政府绩效的公众主观评价模式:有效,抑或无效?——关于公众主观评价效度争议的述评[J].中国人民大学学报,2010(4):108-116.
[15] 赵霞,朱巧楠.农户对农村环境的满意度及影响因素研究——基于1080个农户调研数据的计量分析[J].河北大学学报(哲学社会科学版),2014(1):32-37.
[16] 胡荣.中国人的政治效能感、政治参与和警察信任[J].社会学研究,2015(1):76-96+243.
[17] Ferrer-I-Carbonell,A,& Frijters,P.How Important is Methodology for the Estimates of the Determinants of Happiness?[J].Economic Journal,2004,114(497):641-659.
[18] 王昌海.中国自然保护区给予周边社区了什么?——基于1998～2014年陕西、四川和甘肃三省农户调查数据[J].管理世界,2017(3):63-75.
[19] [美]Donald J.Treiman.量化数据分析:通过社会研究检验想法[M].北京:社会科学文献出版社,2012.332.
[20] Williams R.Understanding and Interpreting Generalized Ordered Logit Models[J].The Journal of Mathematical Sociology,2016,40(1):7-20.
[21] 何艳玲,郑文强.“留在我的城市”——公共服务体验对城市归属感的影响[J].同济大学学报(社会科学版),2016(1):78-86+103.
[22] Baron R M,Kenny D A.The Moderator-mediator Variable Distinction in Social Psychological Research:Conceptual,Strategic,and Statistical Considerations[J].Journal of Personality and Social Psychology,1986,51(6):1173-1182.