医疗服务满意度影响因素实证研究
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摘要
随着居民对健康的追求不断提高,医疗服务需求呈现多样化,如何提高医疗服务满意度,已成为当前研究的热点。本文利用微观调查数据,采用有序Probit模型,对医疗服务满意度的影响因素进行实证分析,在此基础上进行标准化处理并测算实际影响效果,为提升医疗服务满意度提供方向与思路。
With the continuous improvement of residents' pursuit of health and the diversification of medical service demand,how to improve the satisfaction of medical services has become a hot topic of current research. In this paper,the micro-survey data is used to analyze the influencing factors of medical service satisfaction by using the ordered Probit model. On this basis,standardization processing is carried out and the actual impact effect is measured,which provides direction and ideas for improving medical service satisfaction.
With the continuous improvement of residents' pursuit of health and the diversification of medical service demand,how to improve the satisfaction of medical services has become a hot topic of current research. In this paper,the micro-survey data is used to analyze the influencing factors of medical service satisfaction by using the ordered Probit model. On this basis,standardization processing is carried out and the actual impact effect is measured,which provides direction and ideas for improving medical service satisfaction.
引文
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[2] Chao C M, Cheng B W. Does service recovery affect satisfaction and loyalty? An empirical study of medical device suppliers[J].Total Quality Management&Business Excellence, 2017(1):1-17.
[3] Lee S, Kim E K. The Effects of Korean Medical Service Quality and Satisfaction on Revisit Intention of the United Arab Emirates Government Sponsored Patients[J]. Asian Nursing Research,2017, 11(2):142-149.
[4] Son H, Yom Y H. Factors influencing satisfaction with emergency department medical service:Patients'and their companions'perspectives.[J]. Japan Journal of Nursing Science,2016, 14(1):27.
[5]范静波.当前居民医疗卫生公共服务满意度感知结构研究[J].华东师范大学学报(哲学社会科学版),2018,50(6):163-171,177.
[6]王晓燕,杭丹.基于结构方程模型的新医改背景下医疗服务满意度影响因素分析[J].数学的实践与认识, 2016, 46(22):82-89.
[7]金泗,汪萍.医疗供需双方的利益分化与整合[J].社会科学辑刊, 2008(6):53-55.
[8]赵曼,吕国营.关于中国医疗保障制度改革的基本建议[J].中国行政管理, 2007(7):17-20.
[9]沈晓思,张婷婷,陈蓓,等.基于患者体验的医疗服务满意度测评指标研究[J].浙江大学学报:医学版, 2014, 43(2):240-244.
[10]李梅香,李凤丽.浙江省居民医疗服务满意度研究———基于对大医院、私人门诊和社区医院的调查[J].社会保障研究,2013(3):73-80.
[11]程志平.百万出院患者对百家医院医疗服务满意度的调查报告[J].卫生经济研究, 2017(7):55-57.
[12]彭慧,徐锋,张黎明,等.上海市嘉定区卫生系统反应性及居民满意度调查分析[J].中国农村卫生事业管理, 2015, 35(7):844-847.
[2] Chao C M, Cheng B W. Does service recovery affect satisfaction and loyalty? An empirical study of medical device suppliers[J].Total Quality Management&Business Excellence, 2017(1):1-17.
[3] Lee S, Kim E K. The Effects of Korean Medical Service Quality and Satisfaction on Revisit Intention of the United Arab Emirates Government Sponsored Patients[J]. Asian Nursing Research,2017, 11(2):142-149.
[4] Son H, Yom Y H. Factors influencing satisfaction with emergency department medical service:Patients'and their companions'perspectives.[J]. Japan Journal of Nursing Science,2016, 14(1):27.
[5]范静波.当前居民医疗卫生公共服务满意度感知结构研究[J].华东师范大学学报(哲学社会科学版),2018,50(6):163-171,177.
[6]王晓燕,杭丹.基于结构方程模型的新医改背景下医疗服务满意度影响因素分析[J].数学的实践与认识, 2016, 46(22):82-89.
[7]金泗,汪萍.医疗供需双方的利益分化与整合[J].社会科学辑刊, 2008(6):53-55.
[8]赵曼,吕国营.关于中国医疗保障制度改革的基本建议[J].中国行政管理, 2007(7):17-20.
[9]沈晓思,张婷婷,陈蓓,等.基于患者体验的医疗服务满意度测评指标研究[J].浙江大学学报:医学版, 2014, 43(2):240-244.
[10]李梅香,李凤丽.浙江省居民医疗服务满意度研究———基于对大医院、私人门诊和社区医院的调查[J].社会保障研究,2013(3):73-80.
[11]程志平.百万出院患者对百家医院医疗服务满意度的调查报告[J].卫生经济研究, 2017(7):55-57.
[12]彭慧,徐锋,张黎明,等.上海市嘉定区卫生系统反应性及居民满意度调查分析[J].中国农村卫生事业管理, 2015, 35(7):844-847.