管理学习的过程模型:基于苏宁的案例研究
|
摘要
管理能力是企业竞争优势的重要来源,现在普遍认为企业通过管理学习能够获取先进的管理技术、推动管理水平的提升,但关于管理学习的具体过程还鲜有研究。本研究以苏宁云商集团为例,通过案例研究揭示了管理学习的动因以及学习过程中的内容选择、路径选择、网络构建三大核心问题。研究表明:(1)管理升级的困境是管理学习的关键动因;(2)企业可以通过参观和考察优秀企业、借助外部专业机构辨别学习内容,降低信息不对称性;(3)企业应该根据管理知识的属性、嵌入性及企业积累的知识基础等特征选择恰当的学习路径;(4)多元的内外部学习网络能够为企业提供异质的知识来源,从而降低信息不对称性,同时这也是内外部学习代理人的重要来源。
Management capability is an important source for firms to build their competitive advantages. Although firms can gain access to modern managerial techniques and upgrade their management capabilities through managerial learning,there are few studies concerning about managerial learning processes. Taking Suning Commerce Group Co.,Ltd as an example,the study explored key issues related to its managerial learning process: motivations of managerial learning,learning contents,learning mechanisms,and learning network-building. The study has following conclusions(1)The dilemma of management upgrading is the driving force for managerial learning;(2)firms can reduce information asymmetry through visiting leading-edge firms and cooperating with professional institutions;(3) firms should choose learning mechanisms based on attributes and embeddedness of managerial knowledge;(4)embedding in a diverse learning network,firms can get heterogeneous knowledge which is useful for reducing information asymmetry,meanwhile act as the main source of high-quality leaning agents for firms.
Management capability is an important source for firms to build their competitive advantages. Although firms can gain access to modern managerial techniques and upgrade their management capabilities through managerial learning,there are few studies concerning about managerial learning processes. Taking Suning Commerce Group Co.,Ltd as an example,the study explored key issues related to its managerial learning process: motivations of managerial learning,learning contents,learning mechanisms,and learning network-building. The study has following conclusions(1)The dilemma of management upgrading is the driving force for managerial learning;(2)firms can reduce information asymmetry through visiting leading-edge firms and cooperating with professional institutions;(3) firms should choose learning mechanisms based on attributes and embeddedness of managerial knowledge;(4)embedding in a diverse learning network,firms can get heterogeneous knowledge which is useful for reducing information asymmetry,meanwhile act as the main source of high-quality leaning agents for firms.
引文
[1]谢伟.管理学习的定义、特点及影响因素[J].科学学与科学技术管理,2008,29(10):179-183.
[2]张娜娜,谢伟,孙忠娟.管理学习对技术进步的贡献与路径研究[J].科学学研究,2017,(10):1508-1517.
[3]王雪莉.西风东渐[M].北京:机械工业出版社,2011.
[4]Abrahamson E.Management fashion[J].Academy of Management Review,1996,21(1):254-285.
[5]Child J,Markoczy L.Host-country managerial behavior and learning in Chinese and Hungarian joint ventures[J].Journal of Management Studies,1993,30(4):611-631.
[6]Villinger R.Post-acquisition managerial learning in central east Europe[J].Organization Studies,1996,17(2):181-206.
[7]Soulsby A,Clark E.The emergence of post-communist management in the Czech Republic[J].Organization Studies,1996,17(2):227-247.
[8]姜鹏,苏秦,张鹏伟.质量管理实践与企业绩效关系模型研究---扩展知识路径的研究视角[J].科学学研究,2013,31(6):904-912.
[9]吴伟伟,阚红莲,刘业鑫,等.管理机制、技术知识资产与企业市场绩效[J].科学学研究,2017,35(5):754-762.
[10]Chen P L,Tan D,Jean R J B.Foreign knowledge acquisition through inter-firm collaboration and recruitment:Implications for domestic growth of emerging market firms[J].International Business Review,2015:1-12.
[11]Vlachoutsicos C A,Lawrence P R.How managerial learning can assist economic transformation in Russia[J].Organization Studies,1996,17(2):311-325.
[12]Tsang E W K.Managerial learning in foreign-invested enterprises of China[J].Management International Review,2001,41(1):29-51.
[13]Greenwood R,Suddaby R,Hinings C R.Theorizing change:The role of professional associations in the transformation of institutionalized fields[J].Academy of Management Journal,2002,45(1):58-80.
[14]Di Maggio P J,Powell W W.The iron cage revisited:Institutional isomorphism and collective rationality in organizational fields[J].American Sociological Review,1983,48(2):147-156.
[15]吴岩.新创企业网络能力对创新能力的影响研究---基于知识管理能力的中介作用[J].科学学研究,2014,32(8):1218-1226.
[16]Inkpen A C.Knowledge transfer and international joint ventures:The case of NUMMI and General Motors[J].Strategic Management Journal,2008,29(4):447-453.
[17]Hurt M,Hurt S.Transfer of managerial practices by french food retailers to operations in Poland[J].The A-cademy of Management Executive,2005,19(2):36-49.
[18]Li J J,Zhou K Z,Shao A T.Competitive position,managerial ties,and profitability of foreign firms in China:An interactive perspective[J].Strategic Direction,2009,40(8):339-352.
[19]Peng M W,Luo Y.Managerial ties and firm performance in a transition economy:The nature of a micromacro link[J].Academy of Management Journal,2000,43(3):486-501.
[20]陈晓萍,徐淑英,樊景立.组织与管理研究的实证方法[M].北京:北京大学出版社,2008:241.
[21]Gummesson E.Marketing-orientation revisited:The crucial role of the part-time marketer[J].European Journal of Marketing,1991,25(2):60-75.
[22]Eisenhardt K M,Graebner M E.Theory building from cases:Opportunities and challenges[J].Academy of Management Journal,2007,50:25-32.
[23]Nadkarni S,Narayanan V K.Strategic schemas,strategic flexibility,and firm performance:The moderating role of industry clockspeed[J].Strategic Management Journal,2007,28:243-270.
[24]Huber G P.Organizational learning:The contributing processes and the literatures[J].Organization Science,1991,2(1):88-115.
[25]Lehrer M,Asakawa K.Offshore knowledge incubation:The“third path”for embedding R&D labs in foreign systems of innovation[J].Journal of World Business,2002,37(4):297-306.
[2]张娜娜,谢伟,孙忠娟.管理学习对技术进步的贡献与路径研究[J].科学学研究,2017,(10):1508-1517.
[3]王雪莉.西风东渐[M].北京:机械工业出版社,2011.
[4]Abrahamson E.Management fashion[J].Academy of Management Review,1996,21(1):254-285.
[5]Child J,Markoczy L.Host-country managerial behavior and learning in Chinese and Hungarian joint ventures[J].Journal of Management Studies,1993,30(4):611-631.
[6]Villinger R.Post-acquisition managerial learning in central east Europe[J].Organization Studies,1996,17(2):181-206.
[7]Soulsby A,Clark E.The emergence of post-communist management in the Czech Republic[J].Organization Studies,1996,17(2):227-247.
[8]姜鹏,苏秦,张鹏伟.质量管理实践与企业绩效关系模型研究---扩展知识路径的研究视角[J].科学学研究,2013,31(6):904-912.
[9]吴伟伟,阚红莲,刘业鑫,等.管理机制、技术知识资产与企业市场绩效[J].科学学研究,2017,35(5):754-762.
[10]Chen P L,Tan D,Jean R J B.Foreign knowledge acquisition through inter-firm collaboration and recruitment:Implications for domestic growth of emerging market firms[J].International Business Review,2015:1-12.
[11]Vlachoutsicos C A,Lawrence P R.How managerial learning can assist economic transformation in Russia[J].Organization Studies,1996,17(2):311-325.
[12]Tsang E W K.Managerial learning in foreign-invested enterprises of China[J].Management International Review,2001,41(1):29-51.
[13]Greenwood R,Suddaby R,Hinings C R.Theorizing change:The role of professional associations in the transformation of institutionalized fields[J].Academy of Management Journal,2002,45(1):58-80.
[14]Di Maggio P J,Powell W W.The iron cage revisited:Institutional isomorphism and collective rationality in organizational fields[J].American Sociological Review,1983,48(2):147-156.
[15]吴岩.新创企业网络能力对创新能力的影响研究---基于知识管理能力的中介作用[J].科学学研究,2014,32(8):1218-1226.
[16]Inkpen A C.Knowledge transfer and international joint ventures:The case of NUMMI and General Motors[J].Strategic Management Journal,2008,29(4):447-453.
[17]Hurt M,Hurt S.Transfer of managerial practices by french food retailers to operations in Poland[J].The A-cademy of Management Executive,2005,19(2):36-49.
[18]Li J J,Zhou K Z,Shao A T.Competitive position,managerial ties,and profitability of foreign firms in China:An interactive perspective[J].Strategic Direction,2009,40(8):339-352.
[19]Peng M W,Luo Y.Managerial ties and firm performance in a transition economy:The nature of a micromacro link[J].Academy of Management Journal,2000,43(3):486-501.
[20]陈晓萍,徐淑英,樊景立.组织与管理研究的实证方法[M].北京:北京大学出版社,2008:241.
[21]Gummesson E.Marketing-orientation revisited:The crucial role of the part-time marketer[J].European Journal of Marketing,1991,25(2):60-75.
[22]Eisenhardt K M,Graebner M E.Theory building from cases:Opportunities and challenges[J].Academy of Management Journal,2007,50:25-32.
[23]Nadkarni S,Narayanan V K.Strategic schemas,strategic flexibility,and firm performance:The moderating role of industry clockspeed[J].Strategic Management Journal,2007,28:243-270.
[24]Huber G P.Organizational learning:The contributing processes and the literatures[J].Organization Science,1991,2(1):88-115.
[25]Lehrer M,Asakawa K.Offshore knowledge incubation:The“third path”for embedding R&D labs in foreign systems of innovation[J].Journal of World Business,2002,37(4):297-306.
© 2004-2018 中国地质图书馆版权所有 京ICP备05064691号 京公网安备11010802017129号 地址：北京市海淀区学院路29号 邮编：100083 电话：办公室：(+86 10)66554848；文献借阅、咨询服务、科技查新：66554700 |