渠道集中系统易用性测试方案设计、执行和结果分析

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英文题名：Design, Implementation of Test Program of Channels Centralized System Usability and Results Analysis 作者：赵慧 论文级别：硕士 学科专业名称：计算机技术 中文关键词：渠道集中系统 ; 易用性 ; 测试 ; 前端 英文关键词：channels concentrated system ; usability ; testing ; front-end 学位年度：2013 导师：宫云战 学科代码：0812 学位授予单位：北京邮电大学 论文提交日期：2012-12-23

摘要

在软件的功能、性能测试越来越成熟的当下,越来越多人开始研究易用性测试的科学方法、标准及工具,大型软件系统特别是办公软件的易用性测试作为软件测试的一部分越来越受到重视。由于易用性测试有很多的主观成份,或者特定的场景,造成易用性测试不像功能测试或者性能测试那样有明确的界定的标准、方法。
     本文旨在探索易用性测试的一般的通用方法以及发现易用性常见错误,以此来提高易用性测试的效率及统一性。同时把本文发现的标准、方法运用到渠道集中管理系统上,也是符合联通集团建立渠道集中系统的本意的,因为只有这样才能真正方便让用户把渠道集中系统用起来,真正的管理起渠道。本文的主要工作及创新点如下：
     (1)制定易用性测试基本要素,包括页面元素功能完整性测试、页面布局合理性测试、系统使用便捷性测试、系统提示测试、操作安全以及系统帮助文档测试、兼容性测试、前端代码优化测试、前端性能优化测试8个方面；
     (2)设计并执行渠道集中系统易用性测试方案,从渠道集中系统业务流程和易用性测试基本要素入手设计方案。同时对测试结果归纳总结,统计缺陷数量以及常见易用性问题。
With Software functionality, performance testing becoming more and more mature, people began to study the scientific methods of usability testing, standards and tools for large-scale software systems, especially for the office software usability testing. There are a lot of subjective test, or a specific scene, result in usability testing is not like functional testing or performance testing which have clearly defined standards, methods.
     This thesis aims to explore the usability testing general common method, in order to improve the efficiency and uniformity of usability testing. We find that the standard method applied to the centralized management system, is also in line with the intention of China Unicom Group to establish channels of centralized systems, because that is the only way to truly make it easier for the user to channels concentrated systems. Work and innovation of the main points are as follows:
     (1) To develop the basic elements of usability testing, including functional integrity testing of elements on the page, page layout reasonableness test, testing the convenience of the system, testing security and system help document, compatibility test, the front-end code optimization tests, the front-end performance optimization test;
     (2) The design and implementation of the channels concentrated system focus on system usability test program, starting from the channels of centralized systems business processes and the basic elements of usability testing design. The test results summarized statistics of the number of defects as well as common usability problems.

引文

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